You can cancel your own order from the order history menu, as long as it hasn't been sent to the vendor yet.
Open order history and find the order. If it can still be cancelled, order history shows the time up until which you can cancel it — cancel it there before that point.
ASAP orders usually can't be cancelled, because they go to the vendor straight away. Contact Ordit Support and we'll check whether anything is still possible.
Once an order has been sent to the vendor, it can no longer be cancelled from order history. Contact Ordit Support and they'll check whether it can still be cancelled.
Where an order is cancelled before the vendor has started preparing it, you're refunded: your meal budget is restored so you can use it again in the same period, and anything you paid by card goes back to your card. If the vendor has already started, we'll speak to them and come back to you on what can be refunded.