When orders are left unattended, it is often due to building access restrictions or the inability of couriers to contact the recipient. Below, we outline the common reasons for unattended deliveries, steps customers can take to prevent this, and the role of building management in ensuring secure deliveries.
Common Reasons for Unattended Deliveries
Building Access Restrictions: Couriers may not be allowed to enter certain buildings due to security policies or access rules. In such cases, orders may be left in external areas.
Unavailable Contact Information: If your account does not include a valid local phone number, couriers may be unable to call you upon arrival. This can lead to missed handovers and unattended deliveries.
Customer Actions to Prevent Unattended Deliveries
To minimize the chances of your order being left unattended, consider the following steps:
Add a Local Phone Number: Ensure your account includes a reachable local phone number so couriers can contact you directly.
Track Your Order in Real Time: Use the app to monitor your order’s progress and be ready to receive it when it arrives.
Watch for Notifications: Pay attention to delivery-arrived email and/or push notifications to promptly collect your order.
Building Management’s Role in Secure Deliveries
For buildings with strict access rules, management can play a crucial role in ensuring secure deliveries:
Provide Alternative Drop-Off Locations: Designate secure areas where couriers can leave orders safely.
Allow Courier Entry: Where possible, grant couriers temporary access to deliver orders directly to recipients.
Ordit’s Policy on Unattended Deliveries
Ordit cannot provide additional security or take further action after delivery if the proof-of-delivery photo is clear and valid. Customers are encouraged to coordinate with building management to establish secure delivery practices.
By understanding these factors and taking proactive steps, you can help ensure your orders are delivered securely and conveniently.