What Should I Do If My Order Is Marked as Delivered but I Didn’t Receive It?
If your order is marked as delivered but you did not receive it, follow these steps to understand the situation and resolve the issue:
1. Verify the Proof of Delivery
Riders are required to leave the order at the designated delivery location and provide a Proof of Delivery (POD) photo. This photo serves as evidence of the completed delivery and typically shows the order at the specified location (e.g., on a table or desk).
Check the POD photo in your order details to confirm where the order was left.
2. Understand Delivery Policies for Restricted-Access Locations
In cases where delivery locations have restricted access (e.g., office buildings with security policies), riders may not be able to enter the premises. Instead, they may leave the order at an accessible location outside the building if you're not available to collect.
This policy ensures that deliveries are completed even when access to the building is restricted.
3. Next Steps for Resolving Issues
If the POD photo confirms delivery but you still cannot locate your order, consider the following:
Double-check the designated delivery location shown in the POD photo.
If the delivery was made to a restricted-access location, contact the internal team responsible for managing deliveries at your organisation for further assistance.
Note that Ordit cannot take further action once a delivery is completed with a valid POD photo.
Summary
Ordit relies on POD photos to confirm deliveries, especially in cases where access to the delivery location is restricted. If you encounter issues, reviewing the POD photo and contacting the appropriate internal team can help resolve the situation.