Being available when the rider arrives is your responsibility. To help delivery go smoothly:
Provide a valid UK phone number that's reachable at the time of delivery.
Answer the phone or reply to the text if a rider or the support team gets in touch.
Which phone number and name are used
The delivery phone number is the one set in your profile by default. You can change it for a single order on the checkout page if a different number suits that delivery better.
The name can be changed in your profile too — and changed back — if a different person will be accepting the delivery.
On arrival
By default, the rider calls on arrival and waits for you to collect the order. Depending on the building, an order may instead be left at reception, with security, or in the loading bay, post room, or mail room.
If you're not available
If you can't collect the order and it can't be left somewhere safe, the rider may leave the food at the door, return it to the restaurant, or dispose of the package.