When waiting for your food delivery, it’s important to understand how to determine if your order is late and how to track its progress. Below, we provide clear guidelines to help you manage your order effectively.

An order is considered on time if it is delivered within the stated delivery window. For example, if your delivery window is between 7:00 PM and 7:30 PM, the order is not considered late until after 7:30 PM. Always refer to the delivery window provided at the time of placing your order to determine whether your order is delayed.

To stay updated on your order’s status, use the real-time tracking feature provided by Ordit. This allows you to follow the driver’s progress and estimate the delivery time. Additionally, you might receive a delivery notification email once your order has been dropped off, depending on your company's settings. These tools ensure you are informed throughout the delivery process. By understanding the delivery timing and utilizing tracking tools, you can stay informed and manage your expectations effectively.