How to Track Your Order and Understand Tracking Delays
When ordering through Ordit, tracking your order and understanding potential delays is essential for a smooth experience. Below, we outline how to track your order and explain common reasons for tracking issues.
How to Track Your Order
To track your order:
Use the tracking link provided after placing your order. This link will direct you to the tracking page.
On the tracking page, you can monitor the progress of your order, including the rider’s location and estimated arrival time.
If you cannot locate the tracking link, check your email or app for the order receipt/order history.
Understanding Tracking Delays
Sometimes, your order tracking may appear to be stalled or show no progress. This can happen due to delays at the store, unfavourable weather or road conditions, among other things. Until a driver is assigned and picks up your order, the tracking system may not update or show movement.
Common Reasons for Tracking Issues
Driver Assignment Delays: External factors, such as high demand or limited driver availability, can delay the assignment of a driver.
System Updates: Occasionally, tracking systems may experience temporary lags or delays in updating real-time information based on what information is available from the partner.
If your tracking issue persists for an extended period, consider reaching out to customer support for further assistance. By understanding these processes, you can better manage your expectations and address any concerns related to order tracking.